Stream International, Spitfires and Ken Lewenza
April 30, 2007Spitfires reject mediation
According to a telephone conversation with mediator Brian Bisson, the Windsor Spitfires did not return phone calls regarding mediation over access to the contract between the City of Windsor and the Spitfire, in essence rejecting mediation. The next step in the process is adjudication, whereby the Privacy Commissioner, based on evidence presented and case files of similar nature, will order a decision.
Glen Murray and Diane Francis to cost taxpayers $20,000
Kudo’s to Councillor Ken Lewenza for standing up at council Monday night essentially asking who authorised this expenditure and, since the city is sponsoring this event, does it reflect the opinion of the City. Mayor Eddie Francis stated at the council meeting that the Planning Advisory Committee had recommended this in the fall of 2006. Upon searching the council minutes I could find so such reference to this at all, but frankly, more research is required, unless someone can point me to the reference.
Which brings me to a statement I made in an earlier blog on April 4th:
“In times of budget cuts, elimination of job training and counselling for the unemployed, cut backs in transit funding, and layoffs at city hall, this event is FREE. I had heard rumours that last time the speakers cost $25,000 - is that the case this time?”
Although I appreciate Councillor’s Lewenza’s concern, we’ve known about this since April 4th. Why bring it up on the night before the event is supposed to take place?
Stream Job Fair
According to Fernand Atieh, a former Casino Windsor employee, he was hopeful his bilingual skills would help him land a job. But he doubted the pay would be comparable to the $20 an hour he was earning at the casino. “I’d be happy with starting rate of $14 an hour with benefits, and the promise of career advancement,” said the single father.
Well, I did a little research on Stream and found out what the requirements they’ve been seeking of their applicants:
- Must have 12 months working knowledge of Desktop PC’
- Excellent Spanish and English language skills both verbal and written
- Must be a self motivated individual able to work independently
- Ability to take on multiple assignments
- Basic knowledge of telecommunications, networking and Internet essentials
- Basic knowledge of network access server functionality & troubleshooting
- Experience of Windows 2000, Sun Solaris, Linx OS (Desirable)
- Working knowledge of mobile devices and web protocols (SMPP, HTTP, etc) (Desirable)
- Working knowledge of SQL (Desirable)
- Experience with UNIX/Linux command line interface (Desirable)
According to David Raposo, site director for the Saint John call centre in September 26, 2006 New Brunswick Telegraph Journal, C1, “We do train, however, we definitely prefer somebody who maybe has one at home and uses one on a regular basis,” he said. “It doesn’t have to be somebody who can tear (computers) apart and put them back together blindfolded.” Well with the above requirements for the Spanish position, I wouldn’t qualify for that job (language issues aside).
Another interesting tidbit, fDI Magazine, the magazine that labelled Windsor as THE place to invest in North America did a story on call centres, which included Stream in 2002:
“Stream International, a Massachusetts-based firm and part of high-tech manufacturer Solectron, chose La Coruńa on the coast of Galicia for its call centre. It wanted to take advantage of competitive labour costs and the availability of a young and educated workforce.”
So forgive me as I hesitate to jump on the enthusiasm bandwagon regarding call centres. We have cheap labour, which fDI confirmed when they stated our high unemployment was attractive for investors. According to Mike Meloche in the April 27 Star article: “We saw them (Moncton) go through an economic transformation, just like Windsor is going through now. They were a one-industry town until CN Rail moved out. Now, they’ve got more than 30 call centres.”
Mmm, sounds like they are still a one-industry town. Don’t get me wrong, these are jobs which we sorely need, but I concur with Sarnia Mayor Mike Bradley, who stated:
“I don’t believe that the Call centers have brought additional development outside of their own investment. Our efforts focus on attracting green jobs, etc are at the UWO Research Park that is leading the way on Bio Innovation and alternative fuels. I would highly doubt a call center cluster would have any impact in secondary job creation.”
Perhaps this story in the Chilliwack Times may be a reason:
Randy Pratt, a board member with the B.C. Association of Call Centres, argues communities and government shouldn’t be complacent that once a centre is settled it won’t leave... People in the business and government do not understand how fluid capital is and how Canada is not only competing with the U.S. now these call centres could end up anywhere on the planet.”
Stream’s site director Mike Robinson declined to offer comment on Stream’s Chilliwack operations or its future saying: “Given the timing that we’re in right now with the divestiture going on and things I would prefer not to get into a discussion on the business right now.”
Now Mayor Bradley’s words reminded me something I stated during the municipal election, in this blog:
“4. Capitalise on our strengths.
Health sciences, pharmaceuticals, new green technologies and research/development. Promote it, and target firms to tap into this vast resource. These are areas I would like to focus on if elected to council.
Diversification also requires cooperation of councillors, the mayor, business and labour together to make it happen - for the best interests of ALL in Windsor. Through these proven methods, jobs that pay wages to support families will come. All we need now is the leadership and courage to do so.”
But more on that for another day.







